clearquest tools
How they manage to sell that thing I have no idea. Working within it is unbelievably complex, for no good reason. Every action takes twice as many clicks as necessary. Required information is spread out across two tabs so that you need to go back and forth to even open a ticket. The client name is required, so you click add, which opens up a new window, within that you search, select the radio button, hit add again and that populates the initial window. If you are opening several tickets on the same client you still need to go through all those steps each time, even knowing the information, there is no way to shorten the process as presented.
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